Shipping, returns and payment

SHIPPING

Shipping Spain between 3-4 days (peninsula):

Once payment for the order is received, it will be processed to be delivered between 3-4 days. This shipping method is only available within the shipping area of ​​mainland Spain. The Balearic Islands, Canary Islands, Ceuta and Melilla are excluded. If there is any alteration in the delivery of the order that is not the responsibility of the company, receipt of the order may be delayed. However, the order tracking service is offered to the user.

Our shipments will always be made by private transport agency. We work with GLS, UPS and DHL.

Shipments outside the peninsular Spain area will involve an additional cost (always reflected in the previous step to make the payment).

Our carriers try to deliver up to two times to the client’s address during business hours from 9 a.m. to 6 p.m. It is the responsibility of the customer to be present at the delivery address provided to Kanela Fans.

RETURNS

Kanela Fans will accept returns within 10 days of receipt of the item by the customer. The item or items contained in the return cannot show any signs of use and must be preserved as new and in the same conditions with which it was delivered, including packaging.

The expenses caused by the return of a product will be assumed by the customer.

The refund will always be made within 5 to 7 business days after receipt of the item by the seller and subsequent verification that it is in perfect condition and shows no signs of use.

The amount of those articles that upon receipt are found to have been tampered with and show marks of use will not be refunded. It is understood that it is a delicate product, which is why the signs of use are more evident in an article of this nature.

RETURN AND EXCHANGE PROCESS

1. Send email to [email protected] with subject: Return + Order number.
2. We will send a courier to the delivery address to collect the return or exchange.
3. Once the product reaches our facilities:
   1. If it consists of a return, we will make the refund within 5 to 7 business days.
   2. If it is a change, as soon as we verify the status of the returned product, we will send the new one.
4. Changes will always be subject to inventory availability.

CANCELLATIONS

Kanela Fans reserves the right to cancel orders in the event of computer errors that could blatantly modify the price of a product or in case of out of stock of any of our selled products.

PAYMENT METHODS

The online store kanelafans.com accepts as payment method:

• • Credit or debit card
  • Paypal

All payments are made securely using the resources provided by the bank in order to preserve the information and in no case to access the data and passwords used by customers of our online store.